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  • General Email Questions: How do I change my email password?
    Answer: If you are using an @iglou.com email address: You can change your IgLou password by logging into our online Account Manager and clicking on the "Services" ...
  • High Speed Internet: How to configure static IP addresses in the BGW-210/BGW-320 gateway
    Answer: If you ordered your Internet service with static IP addressing, your modem/gateway will need to be configured to recognize your static IP address space.  This ...
  • High Speed Internet: How to setup Eero Wifi
    Answer:  1. Download the Eero App for iOS or Android at eero.com/app.                     2. Open the App and setup ...
  • High Speed Internet: How to connect a Netgear Orbi?
    Answer: Set up your Orbi as an Access Point Connect Orbi to the AT&T Modem using an ethernet cable (included). From a browser, go to orbilogin.com and sign ...
  • Billing: Internet referral program
    Answer: IgLou's Internet referral program is a great way to reward friends and family for choosing IgLou as their new Internet provider! To view current reward ...
  • High Speed Internet: Internet IPv6 support
    Answer: IPv6 is enabled by default for the majority of IgLou subscribers whose Internet service is carried over AT&T's network. IPv6 is in wide use on ...
  • High Speed Internet: Cellular Internet Backup setup instructions
    Answer: For a video on how to self-install your Internet Backup CDS-9010 device go to: https://youtu.be/QYqSopUcNRM 1. Remove all components from the box. 2. Firmly attach the two ...
  • General Email Questions: Email account access for the deceased
    Answer: IgLou values the confidentiality of our customer's private information, including the contents of and access to email, even beyond their own lifetime. The following policy ...
  • High Speed Internet: Fiber Internet installation details
    Answer: Here are some important tips to help you prepare for the install of new Internet service: Installation typically occurs 5 to 10 days from the date ...

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