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  • Webmail: Adding message size to Webmail message list
    Answer: It's easy to add message sizes to the Webmail message list.You can do this under the Options menu, then choose Index Order. Then, choose Size from the pull-down menu and ...
  • Webmail: How can I enable the Sent folder in Webmail?
    Answer: IgLou Webmail does not automatically save outgoing mail to the Sent folder. You can enable the saving of your outbound email to a special folder named "Sent", but ...
  • Billing: What is a Telecom Access Cost Recovery fee?
    Answer: The Telecom Access Cost Recovery fee helps IgLou recover costs associated with engaging with the various telephone companies and their networks used to provide various ...
  • General Email Questions: How do I access IgLou's webmail to read my email online?
    Answer: You can access IgLou's webmail at http://www.iglou.com/webmail   ...
  • General Email Questions: How do I create an additional email account?
    Answer: To setup additional email accounts, email us at help@iglou.com with 2 or 3 choices of what you would like for the new email address (in case ...
  • General Email Questions: Inactive email account policy
    Answer: If you do not access your IgLou email account for 6 months it will become inactive and we will stop delivering new messages until you ...
  • Mailblock Spam Filtering: What are wildcards and why are they useful?
    Answer: Wildcards are a way to match any combination of words or symbols.  The best way to explain wildcards is to show a few examples. Consider ...
  • Mailblock Spam Filtering: Can I retrieve a message after it has been blocked?
    Answer: Yes, you can log in to IgLou's Webmail at http://www.iglou.com/webmail and retrieve blocked messages in the "Trash" folder.The Trash folder is automatically emptied after 10 ...
  • Mailblock Spam Filtering: What criteria can I use to block messages?
    Answer: You can block electronic mail based upon any of the following criteria: The From: address or domain name The Envelope-From: address or domain name IP Number Host Name Ident information Recipient ...
  • Mailblock Spam Filtering: What is the SpamStopper rule and what does it do?
    Answer: IgLou's Spam Stopper can be configured online for your @iglou.com email account.  When enabled, this rule will automatically attempt to identify spam and block it. To ...

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