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  • High Speed Internet: Expected Internet speeds
    Answer: Your Internet Service Speed is the rate at which we deliver Internet traffic to and from your home or business.  Data and content you send ...
  • Billing: How do I move my IgLou high-speed Internet to a new address?
    Answer: Moving your IgLou high-speed Internet service to a new address is easy. It's really just ordering brand-new service, and canceling your old service afterwards. The ...
  • Miscellaneous: Does IgLou have a time server I can use?
    Answer: No, due to security concerns IgLou no longer offers a public time server.  However, we encourage the use of the NTP pool project for your ...
  • General Email Questions: I'm unable to send email
    Answer: If you are unable to send email, there are several possible quick fixes: In the Advanced section of your email software settings, look for the section ...
  • Configuring Email Software: What are IgLou's email server settings?
    Answer: The settings for IgLou's mail servers depend on whether or not you are using an @iglou.com email address, or if you have your own registered ...
  • Email Error Codes: No reverse DNS found
    Answer: EXPLANATION: Reverse DNS lookup for your mail server IP address is failing. IgLou requires that all connecting mail servers have established reverse DNS. SOLUTION:Reverse DNS is a way of associating an ...
  • Email Error Codes: SMTP Authentication is required
    Answer: EXPLANATION: IgLou is rejecting your email because you are attempting to send an email through our mail servers, but our mail server cannot determine whether or ...
  • Email Error Codes: Bad reverse DNS found
    Answer: EXPLANATION: The reverse DNS lookup for your mail server IP address is misconfigured.SOLUTION:There is a reverse DNS (PTR) record established for your email domain name, but the name ...
  • Webmail: Webmail inbox is sometimes empty
    Answer: Microsoft Outlook, Thunderbird, and other email software that is configured using an older protocol called "POP" will delete all the messages on IgLou's server after ...
  • Webmail: Technical support for IgLou Webmail
    Answer: IgLou introduced a new Webmail in early 2022 that offers a number of improvements, including: Full support for smart phones and tablets New modern interface Compose messages in ...

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