High Speed Internet: Expected Internet speeds Answer:
Your Internet Service Speed is the rate at which we deliver Internet traffic to and from your home or business. Data and content you send ...
Billing: How do I move my IgLou high-speed Internet to a new address? Answer:
Moving your IgLou high-speed Internet service to a new address is easy. It's really just ordering brand-new service, and canceling your old service afterwards. The ...
Miscellaneous: Does IgLou have a time server I can use? Answer: No, due to security concerns IgLou no longer offers a public time server. However, we encourage the use of the NTP pool project for your ...
General Email Questions: I'm unable to send email Answer: If you are unable to send email, there are several possible quick fixes:
In the Advanced section of your email software settings, look for the section ...
Configuring Email Software: What are IgLou's email server settings? Answer:
The settings for IgLou's mail servers depend on whether or not you are using an @iglou.com email address, or if you have your own registered ...
Email Error Codes: No reverse DNS found Answer: EXPLANATION:
Reverse DNS lookup for your mail server IP address is failing. IgLou requires that all connecting mail servers have established reverse DNS.
SOLUTION:Reverse DNS is a way of associating an ...
Email Error Codes: SMTP Authentication is required Answer: EXPLANATION:
IgLou is rejecting your email because you are attempting to send an email through our mail servers, but our mail server cannot determine whether or ...
Email Error Codes: Bad reverse DNS found Answer: EXPLANATION:
The reverse DNS lookup for your mail server IP address is misconfigured.SOLUTION:There is a reverse DNS (PTR) record established for your email domain name, but the name ...
Webmail: Webmail inbox is sometimes empty Answer:
Microsoft Outlook, Thunderbird, and other email software that is configured using an older protocol called "POP" will delete all the messages on IgLou's server after ...
Webmail: Technical support for IgLou Webmail Answer:
IgLou introduced a new Webmail in early 2022 that offers a number of improvements, including:
Full support for smart phones and tablets
New modern interface
Compose messages in ...