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  • Billing: How do I contact IgLou with billing questions or changes to my account?
    Answer: You can contact IgLou's billing department using any of the following methods: Sending your request via IgLou's Account Manager. Sending your request via electronic mail to billing@iglou.com. Calling our billing ...
  • Billing: How do I request a change in credit card?
    Answer: You can update your credit card through any of the following methods: Sending your request via IgLou's Account Manager. Sending your request via electronic mail to billing@iglou.com. Calling our billing ...
  • Dial-up Internet: How do I create a dialup connection on a Mac?
    Answer: 1) Go to the Apple Menu -> System Preferences2) In System Preferences, click on Network3) In Network, make sure that "Show" is set to Internal ...
  • High Speed Internet: Expected Internet speeds
    Answer: Your Internet Service Speed is the rate at which we deliver Internet traffic to and from your home or business.  Data and content you send ...
  • Configuring Email Software: What are IgLou's email server settings?
    Answer: The settings for IgLou's mail servers depend on whether or not you are using an @iglou.com email address, or if you have your own registered ...
  • Email Error Codes: No reverse DNS found
    Answer: EXPLANATION: Reverse DNS lookup for your mail server IP address is failing. IgLou requires that all connecting mail servers have established reverse DNS. SOLUTION:Reverse DNS is a way of associating an ...
  • Email Error Codes: Bad reverse DNS found
    Answer: EXPLANATION: The reverse DNS lookup for your mail server IP address is misconfigured.SOLUTION:There is a reverse DNS (PTR) record established for your email domain name, but the name ...
  • Webmail: Webmail inbox is sometimes empty
    Answer: Microsoft Outlook, Thunderbird, and most other POP-based email software will delete all the messages on IgLou's server after downloading email.  If you use one of ...
  • Mailblock Spam Filtering: What are wildcards and why are they useful?
    Answer: Wildcards are a way to match any combination of words or symbols.  The best way to explain wildcards is to show a few examples. Consider ...
  • Mailblock Spam Filtering: What criteria can I use to block messages?
    Answer: You can block electronic mail based upon any of the following criteria: The From: address or domain name The Envelope-From: address or domain name IP Number Host Name Ident information Recipient ...

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