Expected Internet speeds

IgLou Customer Support
2019-03-02 21:23
Your Internet Service Speed is the rate at which we deliver Internet traffic to and from your home or business.  Data and content you send or receive travels many paths before reaching its final destination:
  • Between your connected computers and devices and your modem or router
  • Through the wiring in your home
  • Through the Network Device located outside your home or business
  • From the telephone company's network to the Internet, which has millions of private networks
  • Through the various networks used by websites to send you content

Expected Internet Speeds
IgLou offers multiple service plans of Internet access, each with an expected speed under ideal conditions.  Actual customer speeds will vary based on a number of factors and are not guaranteed.  The expected speeds for each plan is listed below, assuming perfect test conditions of only a single device directly connected to the modem with Ethernet cabling, all other devices disabled, wifi turned off in the modem, and doing a speedtest to http://speedtest.att.com

Service Plan Expected Download Speeds Expected Upload Speeds
Basic 1.5 1 Mbps - 1.5 Mbps 224 Kbps - 384 Kbps
Basic 3 2 Mbps - 3 Mbps 384 Kbps - 512 Kbps
Surfer 4 Mbps - 5 Mbps 512 Kbps - 768 Kbps
Streamer 9 Mbps - 10 Mbps 768 Kbps - 1 Mbps
Family 15 Mbps - 20 Mbps 1.0 Mbps - 1.5 Mbps
Family Plus 21 Mbps - 25 Mbps 1.5 Mbps - 3 Mbps
Extreme 35 Mbps - 50 Mbps 3 Mbps - 6 Mbps
Extreme Plus 60 Mbps - 75 Mbps 6 Mbps - 8 Mbps
Fiber 50 50 Mbps 50 Mbps
Fiber 100 100 Mbps 100 Mbps
Gigabit Fiber 500-940 Mbps 500-940 Mbps

Factors impacting Internet speed

Type of devices or equipment
Internet devices come in all shapes and sizes, from desktops to tablets, and smartphones to smart televisions. Each of these has a maximum Internet speed it can reach, and it might not be as fast as your possible Internet service level. For example, if your wireless laptop only supports 20 Mbps wireless speeds and you have 45 Mbps Internet service, your laptop will not be able to reach the maximum speed.

Number of devices
Multiple devices sharing your Internet connection at the same time, whether wired or Wi-Fi, can affect your Internet speed. Also, watching multiple HD TV streams at once may reduce the maximum bandwidth available for Internet use.

Home or office network
Once your modem connects to the telephone company's network, you have access to the Internet. Many factors inside your home or office can affect the rate you send or receive Internet data.
  • Age of wiring inside your home or office
  • Distance between the modem and your device
  • Age and type of modem or router
  • Number of devices connected to the modem

You can access your Internet service through a wired Ethernet connection or a Wi-Fi connection.
  • A wired connection, using a Cat5 or Cat6 cable, plugged into the Ethernet port on your wall or gateway, provides the best performance consistently.
  • A Wi-Fi connection gives you the flexibility to move throughout your home but isn't as fast as a wired connection. You get the best Wi-Fi signal closest to your modem or router, and with fewer devices running.
Other networks and websites you visit
Even though you have purchased a specific service speed, it is important to note that the websites you interact with may not provide their services at the same speeds. Things to consider as you surf websites:
  • Websites may not have the same network speeds as you.
  • Website server capacity can impact your Internet speeds.
  • Website owners may use other ISPs to deliver content back to you. These network serving arrangements can also impact your Internet speeds.
  • Visiting sites during their peak hours may also result in slower speeds.

Additional impacts on Internet speed performance and Speed Test results

As noted, there are many factors including customer equipment, connection type, network issues, and Internet usage that can affect service speeds and speed test results. In addition, protocol overheads, such as IP overhead in IP technology, diminish Internet speed and speed test results. Overhead(s) means the various control and signaling data (e.g., transmission control protocol (TCP)) required to achieve the reliable transmission of Internet access data.
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