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  • Email Error Codes: Bad reverse DNS found
    Answer: EXPLANATION: The reverse DNS lookup for your mail server IP address is misconfigured.SOLUTION:There is a reverse DNS (PTR) record established for your email domain name, but the name ...
  • Webmail: Webmail inbox is sometimes empty
    Answer: Microsoft Outlook, Thunderbird, and other email software that is configured using an older protocol called "POP" will delete all the messages on IgLou's server after ...
  • Email Error Codes: No reverse DNS found
    Answer: EXPLANATION: Reverse DNS lookup for your mail server IP address is failing. IgLou requires that all connecting mail servers have established reverse DNS. SOLUTION:Reverse DNS is a way of associating an ...
  • Configuring Email Software: What are IgLou's email server settings?
    Answer: The settings for IgLou's mail servers depend on whether or not you are using an @iglou.com email address, or if you have your own registered ...
  • Mailblock Spam Filtering: What are wildcards and why are they useful?
    Answer: Wildcards are a way to match any combination of words or symbols.  The best way to explain wildcards is to show a few examples. Consider ...
  • Mailblock Spam Filtering: What criteria can I use to block messages?
    Answer: You can block electronic mail based upon any of the following criteria: The From: address or domain name The Envelope-From: address or domain name IP Number Host Name Ident information Recipient ...
  • Mailblock Spam Filtering: What is the SpamStopper rule and what does it do?
    Answer: IgLou's Spam Stopper can be configured online for your @iglou.com email account.  When enabled, this rule will automatically attempt to identify spam and block it. To ...
  • High Speed Internet: Expected Internet speeds
    Answer: Your Internet Service Speed is the rate at which we deliver Internet traffic to and from your home or business.  Data and content you send ...
  • Configuring Email Software: Configuring Thunderbird 2
    Answer: Thunderbird is an open source email client which is comparable to Microsoft Outlook Express.  Thunderbird is a full featured cross platform email client that runs on Windows, OS ...
  • Billing: How do I request a change in credit card?
    Answer: You can update your credit card through any of the following methods: Sending your request via IgLou's Account Manager. Sending your request via electronic mail to billing@iglou.com. Calling our billing ...

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