IgLou Billing Policies & Fees

IgLou Customer Service
2017-01-17 23:02


General

  • Activation fees and monthly service fees are billed at the beginning of each calendar month for the upcoming month of service.
  • Any transfer or usage fees are charged in arrears for the prior calendar month
  • Prepurchased service plans are not refundable.
  • All IgLou customers agree to be bound by IgLou's Terms of Service.

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Account Payment

  • Charges that are unpaid by the billing due date are considered past due.
  • A late payment fee of $5.00 plus 1.5% of any past due amount will apply if payment is not received by the invoice due date.
  • Accounts 15 days overdue may be suspended.
  • Accounts 45 days overdue will be closed and all customer data, including email and website content, will be deleted from our systems.
  • Accounts 90 days overdue will be referred to collections.
  • During the suspend period, all customer account e-mail will reside on our system intact.
  • Accounts that are consistently late in making payments will be considered for required monthly credit card plan or a minimum 3-month prepayment plan.
  • It is the customer's responsibility to keep us informed of account changes, including a new address, phone number, credit card, etc.

Credit Card Billing

  • Credit-card charges will occur at the beginning of each billing cycle.
  • IgLou accepts Visa, Mastercard, American Express and Discover credit and debit cards.
  • IgLou Internet Services cannot process your credit card if it has expired. Customers are responsible for updating their credit card information and/or establishing an alternate form of payment.
  • To prevent delay in billing and additional charges to account please notify IgLou with a new expiration date 15 days prior to your billing cycle.
  • If charges to customer credit-cards are declined for any reason, normal account delinquency policies will apply.

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Invoiced Billing

  • Certain IgLou services permit invoiced billing for your convenience.  A $1.00 invoicing service fee will apply for residential invoiced accounts.
  • Invoiced accounts are due by the invoice due date shown on the invoice.
  • Your monthly invoice will be mailed through the post office, and a copy will also be sent to you via email.
  • If for any reason your invoice does not arrive, customer may view and print a copy of their most recent invoice via IgLou's Online Account Manager at http://www.iglou.com/accountmanager.

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Cancelations

  • IgLou accounts will remain active until canceled by the account holder. Billing will continue whether or not the account is accessed until such cancellation request is received.
  • Cancelation requests may be submitted through our online secure account manager contact form at http://www.iglou.com/accountmanager, or by telephone to our billing department at (800) 436-4456.
  • Cancelation requests received in the middle of a billing cycle will be processed on the last day of that billing cycle.  All outstanding fees will remain due by the billing due date.

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Service fees

  • A late payment fee of $5.00 plus 1.5% of any past due amount will apply if payment is not received by the invoice due date.
  • Any unpaid balance on inactive accounts will be subject to a 1.5% monthly late fee.
  • A monthly service fee of $1.00 applies to all residential accounts who choose invoiced billing.
  • There is a $20.00 service fee for all returned checks.
  • There is a $20.00 service fee for all credit-card charge backs.
  • A service restore fee of $15 may apply for suspended accounts
  • A prepayment of two months service fees, plus $25.00, may be required to reactivate accounts originally closed due to delinquency.

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