Inactive email account policy

Iglou Customer Support
2017-01-18 20:43

If you do not access your IgLou email account for 120 days, it will become inactive and we will stop delivering new messages until you access your mailbox again.

If someone sends email to an inactive email account, our mail server will send an auto reply message to that person stating, “Mailbox is not accepting new mail due to extended inactivity.”

How do I prevent my email account from becoming inactive?

To prevent your email account from becoming inactive, perform any of the following actions at least once every 120 days:

  • Use any email program (i.e. Microsoft Outlook, Thunderbird, etc.) to log in to your email account using POP or IMAP
  • Sign in to your account using IgLou's Webmail
  • Forward your IgLou email to another address

How do I reactivate my email account?

If your mailbox becomes inactive, performing any of the above actions will immediately reactivate the mailbox.  You do not need to contact IgLou to have the mailbox reactivated.

What happens to my existing messages if my account becomes inactive?

Nothing, no email is deleted when your mailbox becomes inactive.  However, if your email account is not reactivated within 1 year after becoming inactive, your email account will be considered abandoned.  Please see below for more information.

After my mailbox becomes inactive, do I have to reactivate it by a certain date?

Email accounts must be reactivated within 1 year after becoming inactive, or the email account will be considered abandoned.

If my email account is considered abandoned, what happens to my existing email?

Email accounts will be considered abandoned if they are not reactivated within 1 year of becoming inactive.  All email held in your Inbox on our servers will be archived, and all new incoming email will continue to be rejected.
However, IgLou will not remove any email stored in any folders on our server, other than the Inbox.  Email stored in folders other than the Inbox will be preserved as long as the email account is maintained on an active IgLou account.
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