If you do not access your IgLou email account for 120 days, it will become inactive and we will stop delivering new messages until you access your mailbox again.
If someone sends email to an inactive email account, our mail server will send an auto reply message to that person stating, “Mailbox is not accepting new mail due to extended inactivity.”
How do I prevent my email account from becoming inactive?
To prevent your email account from becoming inactive, perform any of the following actions at least once every 120 days:
- Use any email program (i.e. Microsoft Outlook, Thunderbird, etc.) to log in to your email account using POP or IMAP
- Sign in to your account using IgLou's Webmail
- Forward your IgLou email to another address
How do I reactivate my email account?
If your mailbox becomes inactive, performing any of the above actions will immediately reactivate the mailbox. You do not need to contact IgLou to have the mailbox reactivated.
What happens to my existing messages if my account becomes inactive?
Nothing, no email is deleted when your mailbox becomes inactive. However, if your email account is not reactivated within 1 year after becoming inactive, your email account will be considered abandoned. Please see below for more information.