After-Hours Emergency Colocation Access

IgLou Customer Support
2016-07-27 19:50

IgLou provides free escorted access to colocated equipment during normal business hours of 9am to 5pm, Monday through Friday (excluding holidays, or closures due to inclement weather or special staffing events.)

Emergency after-hours access requests or outage reports should be made by calling 502-442-2590.  If this number is unreachable for some reason, please call our alternate access request number of 502-966-3848 ext 7540.

Unless special arrangements are made ahead of time, IgLou's rate for unscheduled emergency after-hours access is $120.00 for the first 30 minutes and $30 for each additional 15 minutes.  Lower rates are available depending upon the amount of advance notice, time of day, technician availability and the nature of the work being performed.

If you have a special project or planned maintenance, let us know in advance and we would be happy to assist!  We can work with you for the best available times and any special resources you may need.

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